Rental Agreement and Privacy Policy

Rental Agreement


Thank you for using Nova Sleep Co LLC ("Leasor," "we," or "us") Rental Service. This Rental Agreement (“Rental Agreement”) is subject to the Leasor Terms of Use (“Terms”) located at https://www.novasleep.co/terms, which Terms are hereby incorporated and made a part of this Rental Agreement. In the event of any conflict between this Rental Agreement and the Terms, this Rental Agreement shall control to the extent of such conflict. All capitalized terms in this Rental Agreement not defined herein will have the meanings ascribed to them in the Terms.

BEFORE USING THE RENTAL SERVICE, PLEASE READ THIS AGREEMENT CAREFULLY. BY CLICKING “I ACCEPT,” YOU INDICATE THAT YOU ARE ACCEPTING THIS AGREEMENT AND ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THIS AGREEMENT. IF YOU DO NOT AGREE TO ALL OF THE TERMS AND CONDITIONS OF THIS RENTAL AGREEMENT, THEN PLEASE DO NOT CLICK ACCEPT (IN WHICH CASE YOU WILL NOT BE ABLE TO USE THE RENTAL SERVICE’S FUNCTIONALITY) OR OTHERWISE USE THE RENTAL SERVICE.

IF THE INDIVIDUAL ENTERING INTO THIS AGREEMENT IS DOING SO ON BEHALF OF A COMPANY OR OTHER LEGAL ENTITY, SUCH INDIVIDUAL REPRESENTS THAT HE OR SHE HAS THE REQUISITE AUTHORITY TO BIND SUCH ENTITY, ITS AFFILIATES AND ALL USERS WHO ACCESS THE RENTAL SERVICE THROUGH SUCH ENTITY’S ACCOUNT TO THIS RENTAL AGREEMENT, IN WHICH CASE THE TERMS “YOU” OR “YOUR” SHALL REFER TO SUCH ENTITY, ITS AFFILIATES AND USERS ASSOCIATED WITH IT. YOU UNDERSTAND AND AGREE THAT YOUR RELATIONSHIP WITH LEASOR IS LIMITED TO BEING A RENTAL SERVICE USER, AND NOT AN EMPLOYEE, AGENT, JOINT VENTURER OR PARTNER OF LEASOR FOR ANY REASON, AND YOU ACT EXCLUSIVELY ON YOUR OWN BEHALF AND FOR YOUR OWN BENEFIT, AND NOT ON BEHALF OF OR FOR THE BENEFIT OF LEASOR.

1. The Rental Service. As described more fully in the Terms, the Rental Service allows a Rental Owner (including Leasor) to make available for rental and to rent designated Rental Items to you at a specified set rental rate (the “Fee”) for the specified rental term (“Rental Term”). By agreeing to this Rental Agreement, you agree to all obligations and other terms with respect to your rental of the Rental Item(s) from the applicable Rental Owner.

2. Rental. The Rental Owner permits you to use the Rental Items solely for their ordinary, intended use (and in accordance with any applicable provided documentation) during the Rental Term, subject to this Rental Agreement and subject to your timely payment of all Rental Fees. Ownership of the Rental Items will at all times remain with the Rental Owner. You shall not dispose of or cause any lien or other encumbrance to be placed upon any of the Rented Belongings.

3. Delivery; Pickup.

(a) Unless you have separately arranged with Leasor for concierge pickup and delivery pursuant to Section 3.b, the following terms shall govern your pickup and return of Rental Items:

i. Pickup. During the time window separately communicated to you by the Rental Owner or Leasor via the Online Services (“Pickup Window”), you will pick up the Rental Items from the Rental Owner’s specified location (“Rental Location”) in accordance with all policies and guidelines separately communicated by the Rental Owner.

ii. Return. Upon the final day of the Rental Term, you shall return the Rental Items to the Rental Location during the time window separately communicated to you by the Rental Owner or Leasor via the Online Services (“Return Window”).

iii. Additional Fees. To the extent that you do not return that Rental Items at the Rental Location during the Return Window, you understand and agree that, without derogation to any of Leasor’s or the Rental Owner’s remedies at law or in equity (or as otherwise specified in this Rental Agreement or the Terms), you may be immediately charged the replacement value of the applicable Rental Item(s) and/or such additional Rental Fees as may be applicable, to your payment instrument on file, and that to the extent Leasor is unable to make such charges, you shall remain liable for such amounts.

(b) The following terms apply solely to Leasor’s provision of optional concierge pickup/drop-off services for additional fees (solely where available and as available):

i. Delivery. During the the time window separately communicated to you by the Rental Owner or Leasor via the Online Services (“Delivery Window”), Leasor will deliver the Rental Items to the to the location you have designated via the Online Services (“Renter Location”).

ii. Pickup. Upon the final day of the Rental Term, Leasor shall pick up the Rental Items at the Renter Location during the Pickup Window.

iii. Additional Fees. You agree to be present at the Renter Location during the Delivery Window and the Pickup Window. To the extent that you are not present at the Renter Location during the Delivery Window, you understand and agree that all Rental Fees will be due as if the Rental Items had been successfully delivered by Leasor, and provided further that you may be subject to additional fees if Leasor needs to deliver the Rental Items outside the Delivery Window.  

4. Loss or Damage.

(a) Loss or Damage. You agree that when you return (or Leasor picks up, if applicable) the Rental Items at the end of the Rental Term, the Rental Items shall be in the same condition as when received by you, and you shall be liable to Leasor and/or the Rental Owner for any loss, destruction of, or damage to the Rental Items occurring after you pick up (or Leasor delivers, if applicable) the Rental Items and prior to you returning (or Leasor picking up, if applicable) the Rental Items. You agree that Leasor may charge your payment instrument (or retain the security deposit under Section 5.a below) on file in the Online Services for the estimated replacement or repair value of the Rented Belongings in with the event of any loss, destruction of, or damage to the Rented Belongings occurring during such time period.

(b) Leasor’s Rights. You agree that, without limiting any of Leasor’s other rights or remedies under this Rental Agreement or in law or at equity, in the event of your breach of this Rental Agreement, Leasor shall have the right to immediate possession of the Rental Items and you shall provide all necessary cooperation to Leasor in connection therewith.

5. Rental Fees.

(a) Security Deposit. You agree that at any time following the booking of a rental of the Rental Items and prior to their return by you, Leasor may charge a security deposit to your payment instrument on file in the Online Services up to the estimated replacement value of the Rental Items, as determined by Leasor in its sole discretion. You will be notified of the amount of the security deposit before it is processed. You understand and agree that if the applicable payment instrument will not accept this transaction, this Rental Agreement shall be cancelled, and neither Leasor nor the Rental Owner shall have any obligation to provide you with the Rental Items. Leasor will refund this security deposit to your payment instrument within three (3) business days after the applicable Rental Item(s) has been returned except where any loss, destruction of, or damage to the Rented Belongings occurred prior to your scheduled return of the Rental Item(s). You agree that to the extent Leasor charges your payment instrument a security deposit of less than Leasor’s estimated replacement value of the Rental Items, Leasor may additionally charge you the difference between such estimated replacement value and the amount of the security deposit actually charged to your payment instrument on file in the event of any such loss, destruction of, or damage to the Rental Belongings.

(b) Rental Fees. You agree to pay Leasor the fees applicable to your booking of a rental of the Rental Items for the Rental Term (collectively, the “Rental Fees”) as follows: (i) the Rate of each Rental Item multiplied by the Rental Term (partial days for delivery and pickup are charged at the full Daily Rate, or as otherwise quoted); (ii) all applicable taxes; (iii) to the extent concierge service is available and elected pursuant to Section 3.b, pickup and drop-off fees at Leasor’s current rates; and (iv) any applicable additional fees and/or charges as described herein. As a general rule, Leasor will collect the Rental Fees due once Leasor confirms a your booking; if necessary, Rental Fees may instead be collected at a later point.

(c) Leasor Fees. Leasor shall deduct from Rental Fees and retain as fees for the services provided hereunder the amounts set forth in the fee schedule made available by Leasor from time to time (the “Fee Schedule”) as well at the amounts described in Section 5(b)(iii)-(iv) (collectively, the “Leasor Fees”). The Fee Schedule is subject to change from time to time upon prior written notice from Leasor. Leasor Fees are nonrefundable in all instances, except to the extent of any overcharge which may occur.

6. Inspections/Maintenance.

(a) Inspection. Leasor has not inspected the Rental Items. You hereby represent and warrant that you will examine the Rental Items before accepting them and acknowledge that, if the Rental Items are not in the condition as described by the Rental Owner, you must fill out Leasor’s standard form inspection form noting additional markings, damage or defects with the Rental Items, and such inspection form must be delivered to and countersigned by the Rental Owner and/or an authorized Leasor agent.

(b) Return (or Pickup, as applicable) Inspection. You hereby agree that any damage or defects not noted in accordance with Section 6(a) shall be your sole responsibility and may be charged to your payment instrument in accordance with Section 4. Any inability of Leasor to charge your payment instrument does not derogate from your liability.

(c) Existing Damage or Defects. You understand and agree that the Rental Items may have existing damage or defects (including latent defects) and that, without limitation, Leasor does not accept liability or responsibility for any such existing damage or defects. To the extent that existing damage is present at the beginning of the Term, you have an obligation to document this damage prior to taking possession of the Rental Items, and You agree to provide notice of this damage to the Leasor prior to taking possession of the Rental Items, if no notice of damage is provided to the Leasor in accordance with this provision, You waive all claims for existing damage or defects.

7. Cancellations; Early Returns. You may cancel a booked rental of Rental Items prior to pickup (or delivery, as applicable) of the Rental Items. Cancellations may be subject to certain fees in accordance with our Cancellation Policy (“Cancellation Fees”). Cancellation Fees shall be deducted from any prepaid Rental Fee refunds. Early return of Rental Items shall be subject to availability and at the discretion of Leasor and/or the Rental Owner, and any related refunds shall be at the sole discretion of Leasor.

8. Disclaimers. YOU AGREE THAT YOU ARE SOLELY RESPONSIBLE FOR CARE, CUSTODY AND RETURN OF ANY RENTAL ITEMS, INCLUDING ANY LOSS OR DAMAGE THEREOF, IN ACCORDANCE WITH THIS RENTAL AGREEMENT. EXCEPT AS EXPRESSLY PROVIDED HEREIN, THE RENTAL ITEMS ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. YOU AGREE THAT ANY CLAIM WITH RESPECT TO THE RENTAL ITEMS OR RENTAL LOCATION, INCLUDING, WITHOUT LIMITATION, CLAIMS ARISING FROM OR RELATED TO (A) THE EXISTENCE, SAFETY, QUALITY, ADEQUACY OR FITNESS FOR A PARTICULAR PURPOSE OF ANY RENTAL ITEMS, THAT A RENTAL OWNER HAS THE PROPER RIGHTS TO LISTED RENTAL ITEMS OR THAT THE RENTAL OWNER WILL CONSUMMATE ANY TRANSACTION; AND/OR (B) THE SAFETY OR ACCESSIBILITY OF A RENTAL LOCATION, INCLUDING, WITHOUT LIMITATION, KNOWN OR UNKNOWN HAZARDS, HAZARDOUS MATERIALS OR SUBSTANCES, AIR OR WATER QUALITY, DANGEROUS CONDITIONS, ANIMALS, OR OTHER CONDITIONS AT SUCH LOCATION, OR THE ACTS OR OMISSIONS OF THE RENTAL OWNER OR INVITEES, LICENSEE OR TRESPASSERS AT THE RENTAL LOCATION OR THE RESULTS OF OR FAILURE TO PERFORM ANY INSPECTION OF THE RENTAL LOCATION BY LEASOR, INCLUDING CLAIMS RESULTING IN PERSONAL INJURY (INCLUDING DEATH) OR DAMAGE TO OR LOSS OF PERSONAL PROPERTY, ARE SOLELY BETWEEN YOU AND THE APPLICABLE RENTAL OWNER, AND LEASOR HAS NO LIABILITY WITH RESPECT THERETO EXCEPT SOLELY TO THE EXTENT ARISING FROM LEASOR’S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT.

9. Term; Termination; Survival. This Rental Agreement shall commence on the date accepted by you and continue through the conclusion of the Rental Term (as defined in Section 1), unless earlier terminated in accordance with its express terms. Leasor may terminate this Rental Agreement for your material breach which remains uncured two (2) days after written notice thereof. The provisions of Sections 3.b.iii) (fees), 4, 5 (fees), 6.a), 6.c), 8 and 9 shall survive any expiration or termination of this Rental Agreement.

Privacy Policy

Nova Sleep Co. Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from novasleepco.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.


Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers [[INSERT ANY OTHER PAYMENT TYPES ACCEPTED]]), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:
[[
INCLUDE OPT-OUT LINKS FROM WHICHEVER SERVICES BEING USED.
COMMON LINKS INCLUDE:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
]]

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

MINORS
The Site is not intended for individuals under the age of 18.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at james@novasleep.co or by mail using the details provided below:

192 Lexington Avenue, 3rd Floor, NYC, NY, 10016, United States